FAQs

We both do! In fact, much of our work is a collaborative or tag team effort - For example, Craig throws all the ceramic forms & Britt is responsible for adorning them. However some pieces are completely solo creations.

We are located on beautiful San Juan Island, WA.

To shop directly from us, you can find us at the SJI Farmers Market & Roche Harbor Resort's Artist Village during the summer months.

We are always open to commissions & custom request.

However, we only accept customs if we are 100% confident that we will be able to successfully execute your request.

To submit a custom request, visit our contact page.

We reserve up to 5 business days to get your orders packaged up & shipped out to you.

However, we do our best to ship within 1-3 days.

You will receive an email notification with tracking info when it ships

We are happy to ship anywhere, however please note that international shipping costs can vary greatly due to specific country shipping requirements.

The customer is responsible for any additional fees, customs, import tax etc.

Any shipping adjustments will be invoiced via email prior to shipment.

See our Shipping Policy for more info.

Although this rarely happens, sometimes things can get damaged in transit. Contact us within 7 days to initiate a claim through USPS for reimbursement. 

It’s a good idea to photograph not only the broken item, but also the packaging, as USPS will require proof of damage for your claim.

Please note that your claim will only cover the total price of the damaged item(s), not the shipping costs.

We will help you navigate your claim, but to be clear, your reimbursement will come from USPS, not LLS.

See our Shipping Policy for more information.

Cancellations are accepted within 24 hrs of your purchase - just email us at info@livinglargesmall.com

Short Answer: No, we do not.
Most of our products are very fragile & require careful packaging - there’s simply too much risk for breakage to accept returns.

See our Refund Policy for full details.

Shipping fragile items can be tricky & requires additional packing materials to ensure they arrive in one piece.

Shipping rates are calculated per item.

If your order includes multiple items, we will do our best to package & ship them together, which likely means lower shipping fees. However, this is not always possible when dealing with fragile items.

This means that you may receive an additional invoice or refund for any changes in shipping fees. You will be notified via email, at the time of shipping.

Check out our Shipping Policy for more info.

All of our vessels & glazes are food safe, unless otherwise noted.

You can safely use them but here's our disclaimer: we do not recommend microwave or dishwasher use, as specific testing for these uses has not been done.

Hand washing is the best way to ensure that your pottery has a long, happy life - free of chips or cracking.

Dishwasher & Microwave use is not recommended.

You will receive the exact piece shown in the product listing photos unless otherwise noted in the product description.

For example: Made-to-order mug listings do not include pictures of the exact mug you will receive, but instead demonstrate the form & glaze style of the mug you are pre-ordering. This will be clearly noted in the product description.

All of our ceramics are wheel thrown by Craig Britton.

Craig is also responsible our textured work: he uses handmade tools to add texture to a piece, one indent at a time.

 Fused glass is made in a kiln by utilizing various firing temps and schedules to melt or fuse the glass together.

This means that the glass is worked at room temperature (known as cold working) before going into the kiln, as opposed to glass blowing or torch work, where the glass is heated when worked.

Dichroic Glass is a special type of glass that has a thin, film-like layer made of metals & oxides, which results in stunning shimmery colors.

The reflective colors you see in our jewelry reflect two different colors depending on the lighting - which is why some pieces may appear to vary in color from one product photo to the next. That’s simply the magic of dichroic!

Our fused glass jewelry is surprisingly lightweight.

The only exception being some of our extra large dangle earrings.

All stud earrings come with large sterling silver backings/ear nuts, specifically designed to prevent drooping.

Dangles: Sterling Silver ear wire/hooks

Studs: Surgical Steel posts w/ sterling silver backings 

Use our Contact Page or email us directly at: info@livinglargesmall.com